Return & Exchange Policy

We want to make sure you are completely satisfied with your purchase from Zaytouna. If you are not completely satisfied, please see our returns and refunds policy here. Terms and Conditions apply.

Right of return

You may return unworn, unwashed and undamaged items in their original packaging within 30 days of receipt for a full refund.

 

Non-returnable items

For hygiene reasons, certain items cannot be returned, including underwear and swimwear, unless they are in their original condition with all hygiene seals intact. Custom or personalized items are also non-returnable.

 

Refunds

Once we receive and inspect your return, we will notify you via email whether your refund has been approved or declined. If approved, the refunded amount will be automatically applied to your original method of payment within a few days.

 

Exchange

If an item of clothing is delivered defective or damaged, we will be happy to exchange it. Please contact us at retouren@zaytouna.ch for an exchange.

 

Return

To return an item, please follow the steps below. Return shipping costs are your responsibility and are non-refundable. If you receive a refund, return shipping costs will not be refunded.

We recommend using a shipping service with tracking or purchasing shipping insurance, as we cannot guarantee receipt of your return.